We’re here to help ✨
At LIVO, we genuinely care about your experience—before and after your order.
Whether you have a question about a product, need help with an order, or just want to share feedback, we’d love to hear from you.
The best way to reach us is by email:
For faster assistance, please include (if applicable):
Your full name
Your order number
A brief description of your question or issue
Any photos or screenshots, if something is damaged or incorrect
Our customer support team will get back to you as soon as possible.
We answer messages Monday to Friday (excluding holidays).
Average response time: 12-24 business hours
During peak seasons or sale periods, it may take a little longer—but we promise we will get back to you.
If you’re contacting us about an existing order, please include:
Order number
Email address used at checkout
A short explanation (e.g., “tracking not updating,” “wrong item received,” “need to change address,” etc.)
This helps us quickly locate your order and assist you faster.
Many common questions are answered here:
Shipping details: delivery times, tracking & customs
Returns & refunds: how to return an item, defective products, refunds
General FAQs
👉 We recommend checking our FAQ and Shipping pages first—your answer might be there already.
But if not, don’t hesitate to reach out. We’re happy to help.
For partnership opportunities, bulk orders, or collaborations, please email us at:
contact@livoeasy.com
Use the subject line: “Collaboration / Business Inquiry” so we can route it to the right person.
Every email is read by a real person who cares about your experience with LIVO.
Thank you for trusting us and for being part of our community. 💛
