We’re here to help ✨At LIVO, we genuinely care about your experience—before and after your order. Whether you have a question about a product, need help with an order, or just want to share feedback, we’d love to hear from you.📩 Email Us The best way to reach us is by email:📧 contact@livoeasy.com For faster assistance, please include (if applicable): Your full name Your order number A brief description of your question or issue Any photos or screenshots, if something is damaged or incorrect Our customer support team will get back to you as soon as possible.🕒 Response Time We answer messages Monday to Friday (excluding holidays). Average response time: 12-24 business hours During peak seasons or sale periods, it may take a little longer—but we promise we will get back to you.💬 Questions About an Order? If you’re contacting us about an existing order, please include:Order number Email address used at checkout A short explanation (e.g., “tracking not updating,” “wrong item received,” “need to change address,” etc.) This helps us quickly locate your order and assist you faster.📦 Shipping, Returns & FAQs Many common questions are answered here: Shipping details: delivery times, tracking & customs Returns & refunds: how to return an item, defective products, refunds General FAQs👉 We recommend checking our FAQ and Shipping pages first—your answer might be there already. But if not, don’t hesitate to reach out. We’re happy to help.🤝 Brand Collaborations & Business Inquiries For partnership opportunities, bulk orders, or collaborations, please email us at:contact@livoeasy.com Use the subject line: “Collaboration / Business Inquiry” so we can route it to the right person. We’re Real People Behind the Screen Every email is read by a real person who cares about your experience with LIVO. Thank you for trusting us and for being part of our community. 💛