1. Shipping Overview

At LIVO, we ship worldwide from our logistics center in Hong Kong.
Our goal is to process your order quickly and keep you updated every step of the way.

If you have any questions about your shipment, you can always contact us at contact@livoeasy.com

2. Order Processing Times

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  All orders are processed Monday to Friday (excluding holidays).
  
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  Processing time is typically 1–3 business days from the date your order is placed.
  
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  Once your order has been processed, it is handed over to our shipping partners and you will receive a confirmation email.
  

Please note: During peak seasons, promotions, or holidays, processing times may be slightly longer.

3. Shipping Times

Due to international shipping and high demand, delivery times may vary by destination.

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  Estimated delivery time:
  2–4 weeks from the shipment date.
  

These are estimates only and can be affected by factors such as customs inspections, local postal delays, and holidays in your country.

4. Shipping Destinations

We currently ship worldwide 🌎

If for any reason we cannot ship to your location after your order is placed, our team will contact you and arrange a full refund.

5. Shipping Fees

You can view shipping costs at checkout before completing your purchase.
Shipping fees may vary depending on:

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  Destination country
  
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  Order weight/size
  
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  Ongoing promotions or free shipping offers
  

6. Order Tracking

Once your order has been shipped, you will receive an email with:

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  Your shipping confirmation
  
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  Your tracking number (if available)
  
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  A link to track your package
  

Tracking updates may take a few days to appear after your order leaves our warehouse.

7. Customs, Duties & Taxes

The prices displayed on our website are tax-free in USD. Depending on your local laws, your order may be subject to:

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  Import duties
  
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  Customs fees
  
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  Local taxes
  

These charges are determined by your country’s customs office and are not covered by LIVO.

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  You are responsible for any customs and import fees once the package reaches your country.
  
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  We are not responsible for delays caused by customs.
  

For more information, please contact your local customs office.

8. Wrong Address or Incomplete Information

Please ensure that your shipping address and contact details are entered correctly at checkout.

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  If you notice an error, contact us within 12 hours at contact@livoeasy.com so we can try to correct it before processing.
  
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  If a package is returned to us due to an incorrect or incomplete address provided by the customer, reshipping fees may apply.
  

9. Lost, Delayed, or Missing Packages

We understand how frustrating it is to wait longer than expected.

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  If your order has not arrived within 30 days from the shipping date, you may be eligible for a full refund.
  
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  Before that time, please allow for possible carrier or customs delays.
  

If your tracking shows "Delivered" but you have not received your order:

1. 
   Check with household members or neighbors.
   
2. 
   Contact your local post office or delivery service.
   
3. 
   If you still can't locate your package, reach out to us at contact@livoeasy.com and we’ll do our best to help.
   

10. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with:

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  Your order number
  
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  Photos of the item(s) and packaging
  
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  A brief description of the issue
  

Send this information to contact@livoeasy.com and our team will review your case and work on a solution (replacement, reshipment, or refund, depending on the situation).

11. Holidays & Peak Seasons

During busy times (Black Friday, Christmas, New Year, etc.), both processing and shipping times may be extended due to higher order volumes and carrier delays.

We appreciate your patience and understanding during these periods.